Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

When responding to a water damage emergency SERVPRO of San Mateo will start by sending our highly trained and certified project managers to your property. They will then complete a detailed inspection of the damages caused by the water in your property, this is including a damage assessment. They will be able to answer your questions/concerns regarding how the water damage is looking. At this stage, our professionals are trying to determine the scope of the damage so that we can develop an appropriate plan of action most convenient for your property and give you our recommendations for any further actions. 

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction