What our Customers say...
Carlos and his entire crew are fantastic. They arrived right on time, called when they were on their way to our job sight, were professional, courteous, patient, efficient, and pros at what they do! The communication is excellent. Carlos explained everything step by step. We had a water issue and the demo was completed and cleaned up in a very short amount of time. Highly recommend this business, including the manager, the lead tech, and the very hard-working crews.
The building I manage had a massive flood after a fire set off the sprinkler system. I was referred to by SERVPRO of San Mateo by a friend who also works for a property management company. I called them and they were on site within two hours ready to go. They extracted water and began placing equipment down. The job took over 10 days but throughout the entire process SERVPRO of San Mateo, and especially Carolina, kept us well informed and were in touch the entire time. I would highly recommend them.
I used SERVPRO to help with clean up after flooding and mold in a property I manage. They were great, from providing an accurate estimate to making recommendations on how to move forward with the project to coordinating with tenants on my behalf to keeping me updated on progress on a daily basis. Carolina provided all of the details I asked for and she definitely has customer service top of mind. I definitely would [will] call them in the future!
We had a water damage in our store "Ross Dress for Less" caused by the bathroom toilet overflowing. there was dirty water everywhere I quickly called these guys SERVPRO of San Mateo, They responded with in a couple of minutes of me contacting them. Had there crew here ready to do what had to be done. They cleaned the bathroom and removed standing water in hallway. They also sanitized everything. All this in only a couple of hours was finished! I was thrilled with there work performed. The gentlemen's that where here Fabian and Jose, Wow they sure know how to work as a team and get things done!! Thank You so much guys great job! Keep up your excellent work SERVPRO
I have no words to say how thankful I am to have found SERVPRO of San Mateo. We had a water Damage in our Hotel due to a sprinkler. We called SERVPRO at around 12 midnight they were there by 1:30am. Worked fast in removing any water lift carpet, they even removed baseboards that same night! I am thrilled with there work. Anthony Pacheco and Jose Garcia are awesome!! They were so polite and respectful. They even walked me threw to every room and showed me and explained what had been done. I would most definitely recommend these guys to ANYONE. I am content with their work and their ethics.
Once again thank you SERVPRO of San Mateo!!!
The difference between a company "in the business" and a company that "knows their business" is how they react under pressure and the recent rain storms in December 2016 certainly brought pressure to bear.
We arrived to our business one morning after being gone for ten days only to discover that our atrium drain had become blocked and the rain water flooded the atrium and two rooms in our restaurant. The next day I contacted SERVPRO of San Mateo and, as luck would have it, Fabian was working right down the street. He came to our house, assessed the situation and laid out a plan of action. In the meantime, rain came down by the bucket and Fabian became the most popular man in town.
Long story short, Fabian got things under control in short order and provided us with name and numbers of contractors to put things back in order. Complete restoration is going to be a long process but the fact that we're dry and free of mold is the best first step.
We recently had a ceiling leak at our business. Fabian and his crew came to the rescue.
We have had other damage control companies come in the past, but felt that Fabian and his crew from SERVPRO were compassionate about the situation and the work they do. They even waited over an hour until they started their work so our clients could finish their sessions.
I felt at ease knowing they were "on the job". and they use state of the art equipment.
We would recommend you call SERVPRO over any other damage control company.