What our Customers say...
Fire Damage Testimonials
The experience was very good, and the billing was reasonable. Supervisor Carlos was very helpful, and handled the job professionally!
Awesome service!! My toaster oven caught on fire and SERVPRO of San Mateo came and deodorized the smoke smell and cleaned the smoke stains as soon as we called!! I would totally recommend SERVPRO! Thank you SERVPRO of San Mateo!!
Thanks to all the ladies and gentlemen from SERVPRO of San Mateo that cleaned my house after the small fire in my kitchen. They were efficient and fast. They cleaned the carpet and got all the odor out. I can recommend you guys to anyone that need this kind of cleaning services.
I was so lucky to have found this company and their worker Carolina.
After the fire my house was left with this horrible odor. Carolina helped me with the cleaning of the home and the bad smell.
I recommend this company 100% and ask for Carolina to do your work.
Another damage restoration company came to my place after a fire/flooding we had in our condo. That "other" company tried to take advantage of me by basically proposing to tear my entire home down. I had a gut feeling this "other" company was not treating me well. I found SERVPRO of San Mateo on YELP. They were flexible, knowledgeable, professional and trustworthy. I can't stress this enough. Having someone who you can trust is by far the most important part of any project.
I had a terrible fire loss in my home, due to the oven. As I'm sure you may imagine it was bad! There was smoke all over my house and my kitchen got ruined. I was devastated we had just remodeled the kitchen one year prior to the incident. I contact my insurance and the y gave me SERVPRO of San Mateo's phone number I called them around 5:30 in the afternoon, Carolina took my call and she was so nice, she asked me questions regarding the house and what had happened I tried to respond to all her questions but I was so devastated she understood me. She had her project manager Fabian come and perform a inspection. Fabian was really helpful, he told me they would sent out a estimate with in the next 24 hours and he sent it that same night around 10. Wow! These guys are amazing. I am really thankful to have found such an awesome team. Needless to say I am 100% satisfied with their work.
SERVPRO Of San Mateo has done a great job for us! They are very professional and responsible. Fabian has been a great Tech. He always followed up and made sure were getting good service. Carolina has been great at getting the job done and making sure it is done right. Our fire damage San Mateo was taken care of quickly.
Well done SERVPRO of San Mateo, Thanks for your great service.
Thank you so much SERVPRO Of San Mateo for you fast response when my grill caught my porch on fire. I am fascinated with how everything turned out and the time it took to finish. Jose Garcia was a very good technician. He explained step by step what was going to be done. Once again thank you so much.
Fire Damage SERVPRO Of San Mateo taken care of.
I would recommend these guys to anyone. I have been raving about them every chance I get with my friends. Fabian and Stephen are trustworthy people who care about their clients.
Long story short: Another damage restoration company came to my place after a fire/flooding we had in our condo. That other company tried to take advantage of me by basically proposing to tear my entire home down. I had a gut feeling this other company was not treating me well, so I searched yelp and found SERVPRO of San Mateo and called just to get a second opinion.
__Calling SERVPRO was BEST decision I've made in a very long time___
Fabian stop by the next day and assessed the situation and quickly told me what I needed to do. He actually was embarrassed of the other companies quote which was 30x more than what SERVPRO ended up charging me. I hired SERVPRO on the spot and sent the other company a short email with notifying them I wouldn't need their estimate.
SERVPRO was flexible, knowledgeable, professional and trustworthy. I can't stress this enough. Having someone who you can trust is by far the most important part of any project. I would hire them again for sure.
We had smoke damage throughout our house in San Francisco and not ever having experience with this, I thought, "Wipe it down, vacuum carpets with baking soda, do 40 loads of laundry, sleep with windows open a few days."
After a few miserable days and nights with that attempt and wondering if my house and belongings were all ruined forever, I called a local restoration company, paid a lot of money out of pocket, and the entire house smelled as dreadfully as it had before.
Discussing our situation at work, someone said to my husband: "SMOKE DAMAGE...are you crazy? You can't clean it yourself and you must work with a top quality restoration company. We used SERVPRO and there is NO ONE else you should call."
I called my insurance company and told them what had transpired and about the company I had hired. My adjuster wasn't surprised when he heard that the house was still a disaster. I told him we'd then been referred to SERVPRO. He confirmed that that was THE company to call.
I called SERVPRO and spoke with Fabian...one of the best calls I've ever made. Truly, from the moment he took charge of the situation, I started to feel relief--and soon felt joy--that everything would be back to normal.
Fabian is professional, punctual, dependable, and kind. But it goes further with this SERVPRO San Mateo team: all the staff are that way. I was surprised every day with some conscientious way the team went beyond the call of duty to get our house back to normal ASAP and to make us feel cared for in the process.